Contact Us
Online Casinos Australia is an independent comparison site built for Australian players. If you have a question about our reviews, a correction to flag, or a general enquiry about the site, this page explains how to get in touch and what happens next.
We're a research and editorial team — not a casino operator. We don't accept bets, hold funds or process payments. For any account-related issues, payment queries or bonus disputes, you'll need to contact the casino directly through its own support channels.
What You Can Reach Us About
We welcome messages on the following topics:
- Editorial queries — If you believe something in one of our reviews is inaccurate or out of date, let us know. We verify and update our content regularly, and reader flags help us keep it current.
- Site content — Questions about how we rank casinos, what our editorial ratings mean, or how our comparison methodology works.
- Casino suggestions — If you think an operator we haven't covered deserves a review, you're welcome to suggest it. We can't guarantee coverage, but we do read every message.
- Responsible gambling concerns — If you or someone you know needs support, please visit our responsible gambling page for resources available to players in Australia.
- Affiliate and partnership enquiries — If you represent a casino brand or related business and want to discuss how Online Casinos Australia works, please use the contact form below.
How to Reach Us
The fastest way to contact the Online Casinos Australia team is by email. We aim to respond to all enquiries within two business days. Please include as much relevant detail as possible — for editorial corrections, a link to the page in question and the specific claim you'd like us to check makes the process significantly faster.
Email: [email protected]
We don't operate a live chat or phone line. All enquiries are handled by email so we can give each one the attention it deserves and keep a clear record of what was asked and answered.
What We Can't Help With
Because we're an independent review site and not affiliated with casino operations, there are some things we're simply not able to assist with:
- Account login or password issues at any casino
- Deposit or withdrawal queries
- Bonus activation or wagering disputes
- Identity verification (KYC) requests
- Complaints about specific casino transactions
For all of the above, contact the casino's own customer support team directly. Most operators reviewed on this site offer 24/7 live chat and email support. If you have a formal complaint about a licensed offshore operator and cannot resolve it through the casino, you may be able to escalate to the relevant licensing authority — the casino's licence details are listed in each individual review.
About Our Independence
Online Casinos Australia earns revenue through affiliate arrangements. When a reader visits a casino through a link on this site and registers an account, we may receive a commission. This commercial relationship does not influence our editorial ratings, our rankings or the content of our reviews. Operators cannot purchase a higher position, and our assessments include genuine limitations for every casino — including those we rank highly.
You can read more about how we operate and how our reviews are put together on our About Us page.
Responsible Gambling
Online casino play carries real financial risk. If gambling is causing you stress, affecting your relationships or becoming difficult to control, support is available in Australia at no cost:
- Gambling Help Online — gamblinghelponline.org.au — 24/7 online chat and phone support
- Gambling Help Hotline — 1800 858 858 — free, confidential, available around the clock
- Lifeline — 13 11 14 — crisis support for Australians in distress
Our responsible gambling page covers the tools available at most online casinos — including deposit limits, cooling-off periods and self-exclusion — and how to use them.
Legal and Terms
Use of this site is subject to our Terms and Conditions. By submitting a message to Online Casinos Australia, you agree that the information you provide may be used to respond to your enquiry. We do not share personal information with third parties for marketing purposes.
All content on Online Casinos Australia is intended for adults aged 18 and over. Online casino play may not be available in all jurisdictions. It is your responsibility to check whether gambling online is lawful in your location before registering with any operator.